We do our best to ensure your purchases are safely packaged and delivered to the default (USPS) or parcel delivery service of your choice, but cannot guarantee their safety from there. We are not liable for lost, damaged or stolen items that result from the carrier services used.
We require proof of damage (a photo of the product as it was received) and are not responsible for any shipping errors that result from being provided with an incorrect shipping address. We also aren't liable for products that were damaged after being delivered (like if your package was left in a hot mailbox all afternoon or left out in the rain).
We also reserve the right to reject requests for refunds or replacements for orders that are marked as delivered by the parcel service, since we have no way of confirming or ruling out fraudulent claims and will determine eligibility on a case by case basis.